Landscape Maintenance Manager

Ferndale, WA

Full Time

Experienced

Status: Full-Time, Non-Exempt
Pay Range: $30.00 – $33.00 hourly DOE
Hours: Monday - Thursday 6:30 a.m.–5:00 p.m., with a 30-minute unpaid meal break. Fridays as req.
Benefits: Paid holidays, PTO, medical insurance, and a 401(k) retirement plan.

North County Landscape Co. is seeking a Landscape Maintenance Manager to lead our Mow and Bed Maintenance teams. This field-focused position combines crew leadership, hands-on knowledge, production oversight, service quality, and client relationship support.
The Maintenance Manager reports to the Operations Manager and works closely with our office-based Maintenance Coordinator and sales team.
Key Responsibilities

Lead daily field production for multiple Mow and Bed Maintenance crews.
Ensure crews are prepared, trained, supported, and accountable for completing work safely, efficiently, and to our 5-star quality standards.
Monitor crew progress and coordinate route adjustments when needed.
Maintain a strong field presence and positive culture through property visits, work inspections, working alongside, and real-time coaching.
Use Aspire data to monitor production KPIs, review work-ticket times, report results, and improve performance.
Conduct scheduled Site Audits to assess property condition, identify service deficiencies, and recognize opportunities for enhancements or additional services that would improve the property.
Engage professionally with clients, address field-related concerns, and support client satisfaction and retention.
Lead employee onboarding, training, development, and performance accountability.
Promote company safety standards and assist with field production when necessary.

Qualifications

Three or more years of landscape maintenance experience, including mowing, bed maintenance, pruning, and trimming.
Three or more years of supervisory, Crew Lead, project-management, or comparable leadership experience.
Strong knowledge of Pacific Northwest plants, horticultural care, and turf care.
Proven ability to lead, coach, and hold multiple crews accountable.
Strong administrative, organizational, and professional communication skills.
Comfortable using Outlook, cloud-based applications, and mobile technology.
Valid driver’s license, insurable driving record, and ability to safely tow landscape trailers.
Horticultural certification and Spanish-speaking skills are preferred.

To apply: Submit your résumé and answer the questionnaire associated with this job listing.

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Please describe your landscape maintenance experience, including the number of years worked and your experience with mowing, bed maintenance, pruning, plant care, and turf care.*

Describe your experience leading or supervising field crews. How many employees or crews did you oversee, and what were your primary responsibilities?*

This position uses email, calendars, cloud-based applications, mobile communication tools, and Aspire software daily. Please describe your comfort level with technology and how you have used it to manage schedules, documentation, or production data.*

One of your crews is falling behind and may not complete all scheduled properties that day. Walk us through how you would handle the situation.

During a Site Audit, you notice a service deficiency and an opportunity to improve the property through additional work. How would you address the deficiency, and ensure the enhancement opportunity receives appropriate follow-up?

During a property visit, a client tells you they are unhappy because an area of their property has repeatedly been missed. The crew believes the work is outside the contracted service and the map does not show the area. How would you handle the situation?

A crew regularly arrives at the first property later than scheduled, reducing productive time and putting the day’s route at risk. How would you address the situation?

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